Refund Policy

Each generation costs 1 credit. If Neegy records a generation task as failed or cancelled before delivering a completed result, the generation credit is automatically returned to your Neegy balance. This is a credit reversal, not a cash refund.

A completed result consumes the credit even when the result is not aesthetically preferred or does not follow every instruction exactly. AI generation is probabilistic and does not guarantee a particular result.

We may approve a full or partial refund when:

• you were charged more than once for the same purchase;
• paid credits were not delivered because of a verified Neegy or payment processing error;
• an unauthorized charge is confirmed after appropriate account and payment verification;
• a material service failure prevents reasonable use of substantially all purchased credits; or
• applicable consumer law requires a refund.

Requests are reviewed individually. Approval is not guaranteed except where required by law.

Credits already used for completed generations are generally not refundable. New-user credits, gifts, administrative credits, and other free promotional credits have no cash value and are not eligible for a monetary refund.

If a paid order or subscription payment is refunded, unused credits associated with that payment may be revoked. A partial refund may reflect credits or service already consumed.

Cancelling a subscription stops future renewal but does not automatically refund the current billing period. Unless a refund is required by law or separately approved, access and applicable credits remain governed by the current paid period and their displayed expiration.

An approved subscription refund may end the related subscription benefit and revoke unused credits granted by that payment.

Contact us promptly and include your Neegy account email, order or subscription identifier, purchase date, charge amount, and a clear explanation of the issue. We may request additional information needed to verify the account, transaction, or service problem.

Send refund requests to connect@neegy.app.

Approved monetary refunds are sent through the original payment method where possible. Processing time depends on the payment service, your bank, and any required review. Neegy cannot control the time a financial institution takes to post the refund.

Please contact us before opening a payment dispute so we can investigate the issue. If a refund, chargeback, or dispute is recorded, Neegy may suspend the affected subscription and revoke unused credits connected to that payment while the matter is resolved.

This Policy does not limit any refund, cancellation, or consumer right that cannot be waived under the law that applies to you.