Get help with an upload or result
Email connect@neegy.app with a short description of the problem. Include the page address, what you expected to happen, and what happened instead. If an error repeats, explain the steps that produce it and whether it also happens with another supported photo.
Useful details include your browser and device, the approximate time and time zone, the image format, and a task reference if one is available. A cropped screenshot of an error can help. Please remove private conversations, unrelated account details, and sensitive parts of a photo before attaching a screenshot.
Ask about a payment or credits
For a purchase question, include the order reference, purchase date, payment provider, and the account email associated with the purchase. Describe whether the issue is a missing credit balance, an unexpected charge, or a refund request. Refer to the Refund Policy for the terms that apply to paid credits and subscriptions.
Never send passwords, sign-in codes, full payment-card numbers, or account recovery information. An order reference is more useful for identifying a payment than a screenshot that exposes financial details.
Report an image or request removal
Send the exact page address and, if possible, the image address or a screenshot identifying the item. Explain the concern: lack of permission, personal information, harassment, a misleading portrayal, or another issue. For a rights-related request, describe your connection to the material and how we can contact you for clarification.
If you cannot copy an image address, describe where it appears on the page and what is visible in it. Do not redistribute harmful or private material just to make a report. A location and a clear explanation are a better starting point than sending unrelated personal documents.
Privacy requests and editorial corrections
For an account or data request, use the subject ‘Privacy request’ and explain what information or action the request concerns. We may need to verify your relationship to an account before acting on it. Sending an email does not automatically delete an account or revoke a purchase.
For a correction to a guide or the origin discussion, include the page URL, the specific sentence, and a reliable source or explanation of the issue. Avoid sending a whole page without identifying the passage. Clear, specific feedback makes it easier to distinguish a factual correction from a difference in interpretation.